Effective Date: 31 jan 2025
At Golden Seniors Store, we strive to ensure you’re satisfied with your purchase. If you are not fully satisfied, please review our return and refund policy below.
1. Returns
- Products are eligible for return within 7 days of delivery.
- Items must be unused, in their original packaging, and in resellable condition.
- Certain items (e.g., personalized items, perishable goods) may not be eligible for return.
2. Return Process
- Contact our customer support at contact@goldenseniors.store to initiate the return.
- Provide your order details and reason for the return.
- Once approved, ship the item back to the provided address.
3. Refunds
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
4. Exchanges
We offer exchanges for defective or damaged items. Contact us within 3 days of receiving your item to arrange an exchange.
5. Exceptions
- Clearance and sale items are final and non-refundable.
- Returns not meeting the policy criteria may be denied.